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Nashville, Goodlettsville, Hendersonville, and surrounding areas (615) 933-6736

Policies

Scheduling & Cancellation

We hold one arrival window per cleaning, and a late cancellation usually means that time cannot be filled. These terms keep things fair in both directions.

Cancelling a cleaning

  • More than 24 hours notice: cancel at no charge, for any reason.
  • Less than 24 hours notice: a cancellation fee of 50% of the quoted service price applies.
  • We will always try to work with you when something genuinely unavoidable comes up. Call or text us as early as you can.

Rescheduling

  • Reschedule at no charge with more than 24 hours notice, subject to availability.
  • Inside 24 hours, a reschedule is treated as a late cancellation and the fee above applies.
  • Recurring clients may skip a visit with 24 hours notice at no charge.

Lockouts and no-shows

  • If we cannot get into the property within 30 minutes of the end of your arrival window, it is treated as a lockout.
  • A lockout is charged at 50% of the quoted service price, because the time and travel are already spent.
  • Please confirm entry details, gate or lockbox codes, alarm instructions, and pet arrangements before cleaning day.

If we are running late

We will text or call you as soon as we know. If we cannot arrive within your window and we did not let you know in advance, your next cleaning is discounted 25%.

Our 24-Hour Satisfaction Guarantee

If something was missed or did not meet your expectations, tell us within 24 hours of your cleaning and we will return and re-clean those areas at no charge. We ask for 24 hours simply because homes get lived in, and it keeps the request fair to the crew that did the work. We do not offer refunds in place of a re-clean.

Payment

  • Payment is due when the cleaning is complete, unless agreed otherwise in writing.
  • We accept Venmo, Zelle, and check. We do not process payments through this website.
  • Returned checks incur a $35 fee.
  • Recurring clients may be invoiced on an agreed schedule.

Quotes & Price Changes

Prices shown on this site are starting estimates. Your final quote is confirmed after we review your property details, and may change for excessive buildup, pet hair, clutter, larger homes, extra rooms, stairs, parking or access challenges, rush requests, or services outside the original agreement. If conditions on arrival differ substantially from what was described, we will contact you before doing additional work.

Access, Pets & Safety

  • Please disclose pets, property condition, and special requests before booking.
  • Pets are welcome to be home. If a pet is anxious around strangers or has ever shown aggression, please secure them during the visit.
  • We do not clean unsafe heights, hazardous waste, mold, pest infestations, or biohazards.
  • For move-in and move-out cleans, the property should be empty or nearly empty and utilities should be active.

Add-Ons

Add-ons must be requested before the appointment and included in the written estimate. We are usually happy to add something on cleaning day if time allows, but we cannot guarantee it.

Questions about any of this? Call or text us at (615) 933-6736, we would rather talk it through than have you guess.

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